Introduction

This privacy policy sets out how YourRetrofit.ie uses and protects any information that you provide when you use this website. YourRetrofit.ie is committed to ensuring that your privacy is protected in accordance with the Data Protection Acts of 1988 and 2003 (the “Data Protection Acts”) and the EU General Data Protection Regulation (GDPR) at all times. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. YourRetrofit.ie may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12/07/2024.

Controller

Prime19 Innovation Limited is the controller for the purposes of this Privacy Notice. If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact info@prime19.ie.

Third-party links: This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Notice of every website you visit.

Personal Information We Collect & Use

We may collect the following information:

• Name
• Address and Eircode
• Phone number
• Meter Point Reference Number (MPRN)
• Energy bill
• Your property type
• Your property's year of construction
• Your property's number of storeys
• Your property's heating system
• Your property's size

We require this information to enable us to provide you with a more effective service by allowing us to understand the profile of your property. Where your consent is provided, this information will also enable us access to your property's BER file from the Sustainable Energy Authority of Ireland (SEAI) and connect you with our partner network who may provide you with additional services. We may also be required to collect personal data to comply with our legal and regulatory obligations.

We only collect this data through direct interactions with you where you answer questions relating to the information or by accessing your property's information through the SEAI with your consent.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances where:

• We need to use this information to enable us to provide you with an effective service by allowing us to understand the profile of your property and therefore provide you with advice regarding the potential to improve the energy efficiency of your property;
• It is necessary for our legitimate interests (or those of a third-party) and your interests and fundamental rights do not override those interests;
• Where we need to comply with a legal or regulatory obligation.

Cookie Policy

This website uses cookies. We use necessary cookies to ensure our site works and optional cookies to personalise content and to analyse our traffic. We may also share information about your use of our site with our social media, advertising and corporate partners who may combine it with other information that you've provided to them or that they've collected from your use of their services. You can choose to 'Accept all' cookies below or to only opt in to what you are happy to accept using the 'Customise' option. You can change your cookie settings at any time. Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies may be placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Please state your consent ID and date when you contact us regarding your consent.

Sharing Personal Information

We will not disclose any personally identifiable information about you without your consent, except in the circumstances described below:

• Requests by government agencies: We may reveal any data we possess to law enforcement, regulatory, or other government entities (including their officers) if we receive an inquiry or investigation or if we determine, in our exclusive discretion, that it is necessary or appropriate for an investigation or activity that is or might be illegal, or if we believe that failure to disclose may expose us or you to legal liability.
• Lawful disclosures: We will make necessary disclosures if we are obligated by law or authorised to do so under any statute, legal regulation, or court order.
• Third party service providers: We may enlist the assistance of third-party service providers to assist us with certain operational aspects (such as distributing our email products or conducting surveys). Depending on the services rendered, some of these providers may receive your information. These third-party service providers are bound by data protection and confidentiality agreements that restrict their use and disclosure of any information obtained through their relationship with us to business related to us exclusively, consistent with this policy.

Change of Purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at info@prime19.ie.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we use security measures that comply with Irish Law and meet international standards to safeguard and secure the information we collect online.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your rights as a data subject

We uphold your rights in accordance with our data protection policy and subject access request procedure, which are available upon request. These rights include:

• Request access to your personal data (commonly known as a "data Subject Access Request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third-party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object when we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have a compelling legitimate ground to process your information which overrides your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (i) if you want us to establish the data's accuracy; (ii) where our use of the data is unlawful but you do not want us to erase it; (iii) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (iv) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third-party. We will provide to you, or a third-party you have chosen, your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you would like to exercise any of these rights, please contact us at info@prime19.ie.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Disclaimer

This Site may contain links to websites not maintained by YourRetrofit.ie and you are warned that when you enter other websites via such hypertext links, you will not be subject to the terms and conditions of YourRetrofit.ie. YourRetrofit.ie will not be liable in any way for the content, availability or use of such third-party websites and you use such links entirely at your own risk.

Additional Information

YourRetrofit.ie partners with third-parties to provide you with additional services. You can navigate to these parties' websites from our website. Our partners may use cookies, and you can find out more on their website.